RESPONSIBLE TOURISM GOOD PRACTICES MANUAL

RIGTHS AND DUTIES

TO: TOURIST, LOCAL COMMUNITIES, AND LOCAL TOURIST OPERATORS

TO: TOURIST, LOCAL COMMUNITIES, AND LOCAL TOURIST OPERATORS

BOGOTÁ COLOMBIA 2019

Enjoy and know without generating negative impacts

To tourists and visitors ...

Respect the privacy and coexistence of local residents without affecting their integrity and tranquility.

We have a kind and respectful treatment towards the residents, tour guides, providers of tourist services and towards the whole population in general.

Respect the manifestations and customs of the place. Let's demonstrate solidarity, understanding, tolerance and respect towards the community and towards the destiny that we are knowing.

Minimize the negative impact of garbage, depositing it in the places arranged for it and remember to classify it according to its recycling treatment or in the best case not leaving it at the destination. If the place where I stay has recycling programs or related to sustainability, I will try to support them during my stay.

Live great experiences without altering the order and without violating the noise level allowed.

We make efficient use of the water and energy that we use during our stay.

Respect the native species and the green areas of the place.

Protect the cultural heritage. We can appreciate architecture, monuments and valuables without affecting them.

We will transit through the area following the traffic rules and road signs.

Pay attention to the recommendations of local authorities so as not to endanger our personal safety.

We are alert to any emergency alert or unexpected event to have the possibility to react according to public recommendations on emergency care and prevention.

Remember that children and minors must study, play and perform all activities that benefit their life and growth.

We reject the practices of Commercial Exploitation of Children and Adolescents (ESCNNA), which is a crime, or any type of behavior that goes against the dignity of the people.

Let us censor the trade in illicit drugs and psychoactive substances.

We comply with the current local and national legal regulatory framework.

We are visiting and have the right to:

Move freely and experiment in the chosen destination at our own pace.

Our privacy and tranquility.

Our personal security and confidentiality of my personal data.

Receive prior and complete information:

Of the goods and services that I acquire, as well as the quality of them. I must receive them under the agreed conditions.

Of the destination: orientation, activities of interest and security conditions.

Receive a correct treatment by the resident community, the staff of tourist establishments, and all people with whom I share my stay in the destination.

Enjoy the destination and receive fair treatment without prejudice of race, color, religion, sex, disability, nationality, ethnic origin or language.

The children and adolescents of the community have the right to be protected and respected in accordance with the provisions of the National Constitution and Law 1098 of 2006.

Formulate complaints and claims.

Tourists will enjoy the same rights of Colombians and those related to the protection of consumers and users.

To enjoy the rights set forth in the "Universal Declaration of Human Rights", considering, especially, those related to life, justice, equality of individuals and the friendly relationship between peoples and nations.

Live, Share and retain

the residents…

Let us unite and cooperate to achieve sustainable development and a better quality of life in our environment. I am an important actor and participated actively.

We have a friendly and solidarity toward the tourist. We offer help, information or support in a timely manner.

Reject practices of racial, ethnic, religion, political beliefs, social status or other reasons.

We respect the identity and cultural diversity of the community, neighbors and friends.

Let us make management more efficient and saving water in our homes. We turn off the light when we need it.

To comply with the operational programs of saving and recycling that we recommend the entities of public services.

We respect the native species of ecosystems nearby, and, in general, the biodiversity of our environment.

To protect the cultural heritage in accordance with the regulations in force. We can live and share our wealth without affecting.

We minimize the negative impact of the garbage disposing of it in the places prepared for this and remember classified according to their treatment of recycling.

We are alert to any emergency or unexpected event to have a chance to react according to the recommendations published on care and prevention of emergencies.

Remember that children and minors must study, play and perform all of the activities that benefit your life and growth.

We censured the child labor and report to the competent authorities, the situations of abuse or mistreatment of children and adolescents.

We reject the practices of Commercial Sexual Exploitation of Children (CSEC), which is a crime, or any type of behavior that goes against the dignity of persons.

We denounce the drug trade and illicit psychoactive substances.

To comply with the legal framework at the local and national levels.

We live here and we have a right to:

Enjoy a safe and healthy environment free of contamination.

Move freely. We have rights to enjoy green areas and urban landscapes that contribute to our physical and spiritual well-being.

Our privacy and tranquility.

Receive a fair and equitable use of our public space without prejudice of race, color, religion, sex, disability, nationality, ethnic origin, language or age.

To receive a correct treatment by my neighbors, visitors, staff of the tourist establishments and of all the people with whom I share my life here.

To have a job in a fair and equitable basis.

To participate in the process of public decision-making in relation to the development and planning of tourism in the area where the habit.

Children and adolescents in our community have the right to be respected and protected in accordance with the provisions of the National Constitution and the Law 1098 of 2006.

Enjoy the rights set forth in the "Universal Declaration of Human Rights" considering, in particular, those relating to life, liberty, justice, equality of individuals and the friendly relationship between peoples and nations.

We promote and contribute to the economic, social, environmental and cultural heritage of the destination

to the providers of tourist services…

We develop our activities with the objective of improving the competitiveness and sustainability of the destination, so we will improve the quality of life of our employees, community, visitors and the people as a whole.

We include within our organizational culture actions focused on the well-being of our employees and the development of the happiness of your family and children.

We design innovative tourism products that promote national culture and values.

As employees, we have a friendly and solidarity toward the tourist. Provide information and support in a timely manner.

Quality and services under the agreed conditions.

Inform with veracity to tourists on the price and the other services that we offer.

Inscribamonos in the National Tourism Registry and update our legal requirements annually.

We have the necessary means so that tourists can direct their complaints or petitions on the service provided.

Develop policies of social responsibility, environmental and fair trade.

Implant "best practices of sustainability" and inform tourists about their implementation.

We respect the identity, ethnic and cultural diversity, difference of political creed or religion, social status, or other differences of residents, visitors and the population in general.

Facilitate the accessibility to our facilities and services to people in terms of disability "Accessible Tourism".

Incentivemos local employment on fair and equitable terms.

Promocionemos in a responsible way the attractiveness of the destination and the region.

We reject the practices of Sexual Commercial Exploitation of Children (CSEC), which is a crime, or any type of behavior that fence against the dignity of persons.

We denounce the drug trade and illicit psychoactive substances.

We develop and run jointly with other institutions, activities, workshops, lectures or drills aimed at the entire population, in disaster prevention and emergency care.

We are attentive to any emergency alert or unexpected event to have a chance to react according to the recommendations published on care and prevention of emergencies.

We meet in the framework of legislation at the local and national levels.

We contribute to the development of the destination and we have the right to:

To be recognized as local support, management and local development to improve the competitiveness and sustainability of the destination.

Our employees receive proper treatment by residents, visitors and staff of the tourist establishments.

The information on our companies in directories, guides or articles issued in official publications of the destination.

That the public administration we incorporate in the tourist promotion of the destination and the region.

Request resources, cooperation or incentives for the development of programs and projects that promote the tourism development of the destination.

To participate in the process of public decision-making in relation to the tourist development of the destination.

Enjoy the rights set forth in the "Universal Declaration of Human Rights" considering, in particular, those relating to life, liberty, equality of individuals and the friendly relationship between peoples and nations.

What we need to know

In the development of the provisions in article 17 of the Law 679 of 2001, Colombia Oculta warns his customers, suppliers and the community in general that the exploitation and sexual abuse of minors in the country are punished criminally and administratively, in accordance with the laws in force.

Colombia Oculta is manifested against the illicit traffic of flora and fauna, the Criminal Code Act 599 of the 2000 Title XI punishes crimes against natural resources and the environment in a manner that is invited to do not buy products elaborated with plants or animals in danger of extinction, as well as not to engage in practices that violate the fauna and flora of our country.

Colombia Oculta promotes the law 397 of 1997 General Law of culture which emphasizes the non-marketing of Archaeological Heritage, the Cultural Heritage of the Nation and intangible in nature and to the special scheme for the protection of the assets of cultural interest.

Colombia Oculta rejects any discrimination on grounds of race, ethnicity, religion, nationality, political or philosophical ideology, gender or sexual orientation, disability and other grounds of discrimination with criminal sanctions by Law 1752 of 2015.

Finally, Colombia Oculta is projected in the future with the 2030 Agenda for Sustainable Development, adopted by the General Assembly of the UN posed a plan of action in favor of the people, planet and prosperity, which also has the intention to strengthen universal peace and the access to justice. The Agenda 17 objectives poses with 169 goals integrated and indivisible character of covering the economic, social and environmental fields.

It is the responsibility of all

• We must all participate and collaborate actively in the implementation of this manual.

• Each actor is committed to promoting their dissemination; to promote its follow-up; ensure compliance; interpret it and to provide advice on its implementation.

• Compliance is the responsibility of all.